Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank/credit card to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship via Canada Post.  Unless otherwise noted, orders over $75 before taxes and after any applicable discounts and promotions are shipped free of charge, anywhere in Canada, by Expedited Post. Please note that due to the COVID-19 situation, shipments may take longer than usual.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Again, due to COVID-19 there are certain countries that we are currently unable to ship to.